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Your website is an important part of your business but technical issues don’t have to cause you problems. For those who don’t need ongoing maintenance our website tasks are perfect for one off technical issues that you need fixing on your website.
Simply purchase a website task, which is the equivalent to one hour and submit your job requirements to us.
For example, say your Google Analytics tracking isn’t working on your website. You simply purchase a ticket and then submit the information of your job to us (we will require logins from you). We complete your job within 2 business days (generally quicker but depends on the size of your job).
Tasks generally are small jobs and each ticket gives you one hour minutes per ticket.
If you aren’t sure how long your website task will take then just ask us and we can give you a guide.
If you need more than one hour of help then you simply just purchase more tasks (you can purchase in bulk).
Purchase up to 10 tickets. The cost reduces with the more tickets you purchase.
If you need work completed on your site then submit your ticket in the client area.
We do the work within 48 hours.
Simply purchase your tickets. We will then be in touch to get all the details of your job. We will also add you to our project management system so you can submit tasks in there.
No. Absolutely not. You simply purchase a ticket (task) as and when you need help.
No, we can work with nearly all website hosting companies. If you aren’t sure just email us at support@picassomedia.com.au.
We will need your website dashboard logins along with your website hosting (FTP and Cpanel login details). If you don’t know what these are, just let us know, we can help you figure it out.
Plus information on your technical problem or tasks.
You can log your tasks via our tech support form, this link is emailed to you upon purchase.
An example of a support ticket could be you wish to add an optin form to your website. Simply lodge a support ticket and we can add in an optin form to your website.
If you have used up all of your support time then you just need to purchase a ticket. If you feel as if your task will be longer than the 60 minutes then just check with us prior to purchase.
We will also email you if the tasks requires more time (prior to starting).
We always back up your website and test it first. So in the unlikely case that anything does break we can restore a previous version of your site.
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Servicing the Central Coast, Lake Macquarie and Australia
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