Website Tech Support & Adhoc Tasks

We have a fast and reliable team of web design experts to make your life easier.

WEBSITES TASKS AND SUPPORT HAS NEVER BEEN EASIER.

Pesky issues on your website giving you headaches again?
Not sure who to turn to for help?

Your website is an important part of your business but technical issues don’t have to cause you problems. For those who don’t need ongoing maintenance our website tasks are perfect for one off technical issues that you need fixing on your website.

We support most of the large web platforms

WordPress

Shopify

SquareSpace

WIX

Website Tasks and Support

How does this work?

Simply purchase a website task, which is the equivalent to one hour and submit your job requirements to us.

For example, say your Google Analytics tracking isn’t working on your website. You simply purchase a ticket and then submit the information of your job to us (we will require logins from you). We complete your job within 2 business days (generally quicker but depends on the size of your job).

Tasks generally are small jobs and each ticket gives you one hour minutes per ticket.

If you aren’t sure how long your website task will take then just ask us and we can give you a guide.

If you need more than one hour of help then you simply just purchase more tasks (you can purchase in bulk).

Costs for 1 – 5 tasks is $80/hour + GST
Costs for 6 – 10 tasks is $70/hour + GST

Examples of Website Tasks we can help with

I booked Nicole when my website inexplicably stopped letting me edit text or upload photos. After trawling forums, WordPress help sites etc etc and trying to figure it out on my own for two weeks, Nicole had fixed the text issue for me within hours. The image issue took some to-ing and fro-ing so it was really helpful to have someone in Australia so we could talk it through together. I can now edit text and images on my site (!) which basically means I can run my business. She also gave me loads of helpful tips and tricks along the way so I can prevent future issues. I highly recommend Picasso Media!

Website Support, Easy as 1,2,3.

Purchase a Ticket/s

Purchase up to 10 tickets. The cost reduces with the more tickets you purchase.

Submit Your Task

If you need work completed on your site then submit your ticket in the client area.

We Do the Work

We do the work within 48 hours.

Frequently Asked Questions

What is the process when I join?

Simply purchase your tickets. We will then be in touch to get all the details of your job. We will also add you to our project management system so you can submit tasks in there.

Am I locked into a contract?

No. Absolutely not. You simply purchase a ticket (task) as and when you need help.

Does it matter who my website host is?

No, we can work with nearly all website hosting companies. If you aren’t sure just email us at support@picassomedia.com.au.

What details do you need from me?

We will need your website dashboard logins along with your website hosting (FTP and Cpanel login details). If you don’t know what these are, just let us know, we can help you figure it out.

Plus information on your technical problem or tasks.

How do the support tickets work?

You can log your tasks via our tech support form, this link is emailed to you upon purchase.

An example of a support ticket could be you wish to add an optin form to your website. Simply lodge a support ticket and we can add in an optin form to your website.

What if my tasks goes over the allocated time?

If you have used up all of your support time then you just need to purchase a ticket. If you feel as if your task will be longer than the 60 minutes then just check with us prior to purchase.

We will also email you if the tasks requires more time (prior to starting).

What if upgrades break my site?

We always back up your website and test it first. So in the unlikely case that anything does break we can restore a previous version of your site.