WordPress Support and Maintenance
We have a fast and reliable team of WordPress experts to make your life easier.WordPress Maintenance and Support has never been easier.
Don’t worry about the ongoing maintenance of your website again
Your website is an investment and it should be treated as one. Can you afford your website to go down for even a day? We take care of your investment so you can take care of your important business tasks.
Australian Team
Our Australian based WordPress team will care for your website.
Daily Backups
Never lose your website with access to daily backups.
WordPress Updates
Never worry about those WordPress updates again.
Security Monitoring
Your website will be monitored for malware daily.
WordPress Support Plans
Basic
Perfect for smaller blogs and solo business- Daily backups
- Monthly WordPress updates (core, themes, plugin)
- Security monitoring
- Site Hack Cleanup
- WordPress video library
- Discounted rates for Picasso Media services
Essentials
Perfect for small business or eCommerce- Up to 1 hour content updates, graphic design, small coding jobs and much more
- Daily backups
- Monthly WordPress updates (core, themes, plugin)
- Security monitoring
- Site Hack Cleanup
- Site Speed Optimisation
- WordPress video library
- Discounted rates for Picasso Media services
Premier
Perfect for small to medium business- Up to 3 hours content updates, graphic design, small coding jobs and much more
- Website redesign (every 24 months)
- Daily backups
- Monthly WordPress updates (core, themes, plugin)
- Security monitoring
- Site Hack Cleanup
- Site Speed Optimisation
- Weekly Google Analytics Report
- WordPress video library
- Discounted rates for Picasso Media services
Why every website needs a support plan
Your website is an important part of your business and a valuable investment. Do you spend the time you need to ensure your website is looked after and backed up?
Can you afford for your website to go down even for a day? Our WordPress support services ensure your website is taken care of. You don’t have to think of those tedious updates or backups. Let us take care of them for you.
Because your time is worth more than that after all.
WordPress Support, Easy as 1,2,3.
Select a Monthly Support Plan
Choose one of our affordable WordPress support packages.
Submit a Job Request
If you need work completed on your site then submit your ticket in the client area.
We do the Work
We do the work within 24 hours.
Frequently Asked Questions
What is the process when I join?
When you join, your payment will be deducted each month for that membership. Once you signup, we will contact you to get your logins so that we can begin the backup and update process for you.
Am I locked into a contract?
No. Absolutely not. Your membership is a month by month subscription and you can cancel at anytime.
Does it matter who my website host is?
No, we can work with nearly all website hosting companies.
What details do you need from me?
We will need your WordPress dashboard logins along with your FTP and Cpanel login details. If you don’t know what these are, just let us know, we can help you figure it out.
How do the support tickets work?
Each month you can use up to 3 hours in support tickets. You can log your support tickets in the members area. You can use support tickets for any questions, issues, tweaks or fixes relating to your WordPress website.
An example of a support ticket could be you wish to add an optin form to your website. Simply lodge a support ticket and we can add in an optin form to your website.
What if I go over the allocated support hours?
If you have used up all of your support time in your support plan then we bill you on an hourly rate. You can purchase extra hours in the client area.
What if upgrades break my website?
We always back up your website and test it first. Each month you receive an hour of upgrade support. If there are any issues and it looks like we will need longer we will contact you first.
How many times do you backup and update the site?
We backup your website daily (database daily and ALL files weekly) and do all updates within 48 hours of them happening.
How do I cancel?
You can cancel at any time (although we would love you to stay). To cancel, you can either submit a support ticket or cancel direct through your PayPal account.