Payment

Our preferred method of payment is via Direct Deposit. Credit cards are accepted.

  • All jobs under $1,000 require upfront payment.
  • All jobs over $1,000 require 50% deposit (unless confirmed otherwise). We must receive the first deposit prior to any work beginning.

Refunds

Due to the nature of the services, Picasso Media Group will not issue refunds for any reason. We set aside time to complete projects once a deposit has been made and as we only take on limited projects cancellations do affect our timelines and potential income.

If at anytime you are unhappy with our services and do not wish to continue please let us know. You will be required to pay for all services completed to that date.

Final Payments

Upon completion your website Picasso Media  will invoice for the remaining monies outstanding. Payment in full is required prior to Picasso Media Group providing access to the website.  Once payment has been made Picasso Media Group will provide you with your logins and also your WordPress user manual.

Questionnaire and Drafts

All clients must fill out a New Project Questionnaire design spec. The answers and examples provided act as a design compass to determine style, colours and preferences. Please fill this out thoroughly and thoughtfully. Failure to do so will make your project design guesswork. Web design include up to 3 revisions. Additional drafts will be done at an hourly rate of $99 per hour.

Communication

Design progress requires client acceptance and communication at frequent intervals. If the client fails to respond in a reasonable time frame to requests for general feedback and design dialogue, that project may be delayed until a time when regular communication is possible. Consultation, training and orientation generally take place via Skype.

Changes

Designs are done on a test website, and client approval of the final design is given before the site goes live. Changes made after this point will be charged the regular hourly rate.

Browser Compatibility

Designs are created to be compatible with the most recent release of Firefox, Safari, Chrome and Internet Explorer. Clients are responsible for running the most current version of the preferred browser before the design process begins. Picasso Media Group make no guarantee that designs will work properly on outdated or obscure web browsers. Currently designs are guaranteed on Safari 3 and above, IE 8, Firefox 3 and above and Chrome (which updates automatically).

Liability

Picasso Media does not guarantee sales or success of websites or blogs. Clients are responsible for sales, promotion and income, and Picasso Media are not liable for business or personal blog success.

Website and Marketing

Client agrees that design projects may be featured on Picasso Media blogs, websites or promotional materials. A link to our website must remain on your website when using our designs.

Acceptance of Terms

By submitting your the questionnaire and paying your deposit, you agree to the terms and conditions of your project with Picasso Media Group. Whilst we do ask for a signed contract we do take payment of deposit as agreement to these terms.  You are responsible for adhering to the terms and conditions listed here.

support after website

Your website will release software updates periodically, unless you subscribe to our monthly maintenance support option then the updates are your sole responsibility. Picasso Media will not be held responsible for any issues that arise from updating software or if you don’t keep your website up to date. 

Charges apply should we need to fix any issues for you (if you decline support options).

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